A novel qualitative systematic review of nurse decision-making processes in triage.

Nurses prefer holistic reasoning to assess acuity.

They compare the patients against wider environmental circumstances.

Nurses rely on their knowledge and experience to provide context.

Nurses make complex triage decisions within emergency departments, which significantly affect patient outcomes. Understanding how nurses make these decisions and why they deviate from triage algorithms facilitates interventions that work with their decision-making processes, increasing acceptability and effectiveness.

This qualitative systematic review aimed to understand decision-making processes emergency nurses use to make acuity decisions during triage assessment at initial patient presentation.

Medline, CINAHL and Academic Search Complete were systematically searched to 15th December 2022. Data were analysed using thematic synthesis. Established themes were reviewed with GRADE-CERQual to evaluate certainty of evidence.

28 studies were included in the review. Data analysis uncovered three superordinate themes of holistic reasoning, situational awareness, and informed decision-making. The findings show nurses value holistic assessments over algorithms and rely on knowledge and experience. They also assess the wider situation in the emergency department.

This review presents new perspectives on nurses’ decision-making processes about patient’s acuity. Nurses holistically gather information about patients before translating that information into acuity scores. These actions are informed by their knowledge and experience; however, the wider situation also impacts their decisions. In turn, the nurses use interpretations of patients’ acuity to control the wider situation.

Triage

Nurses

Emergency service

Hospital

Decision making

© 2023 The Author(s). Published by Elsevier Ltd.